Your Idea Is Worthless

I recently heard a common grumbling that you may be familiar with if you've ever talked to friends who want to start their own business but never seem to get around to it (i.e. "wantrepreneurs"). It goes something like this: Dude, I had this great idea and they totally…

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7 Ways To Give Awesome Customer Service

I recently read an article about an unpleasant customer service experience with Comcast. The representative repeatedly harassed a customer who was calling in to cancel their service, refusing to comply until the customer provided a "reason". Sadly, this type of of customer neglect is all too common whether it be…

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Dirty Laundry: When Lame Startups Try To Play At SEO

It pains me that I have to write this. For the most part the past few months I've kept relatively quiet about my role as cofounder and CEO of laundry delivery startup Cleanly mainly because I've been focused on building a product people love and the thought of me taking…

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Airbnb Concierge Needs Work

Airbnb Concierge Service is pretty bad. It seems that the service was in beta and is now considered part of the core product. If that's the case there is work to be done. According to Airbnb's site the Concierge Service is described as the following: "Want a reservation to Oktoberfest…

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Failure.

I wrote this post a little while ago in an application to get free tickets to an exclusive event with some top entrepreneurs. The question asked something along the lines of "What is your experience with failure? Please tell us a time when you failed", or something like that. With…

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